DSC Neo Security System FAQ
General Questions
Q1: What is the DSC Neo security system?
A1: The DSC Neo is a state-of-the-art hybrid security system that combines hardwired and wireless security devices to protect your home or business. It offers advanced features like intrusion detection, fire protection, and automation capabilities.

Q2: How do I arm and disarm my DSC Neo system?
A2: To arm your system, enter your access code followed by the arming mode (Stay/Away). To disarm, enter your access code on the keypad. You can also use the mobile app or keyfob to arm and disarm the system.

Q3: What should I do if I forget my access code?
A3: If you forget your access code, contact your security provider or installer for assistance. They can help you reset your code.

System Notifications and Alerts
Q4: What do I do if my system goes into alarm?
A4: If your system goes into alarm, disarm it using your access code. Check the keypad for any specific zone information or messages. If it’s a false alarm, disarm and clear the alarm. If it’s a real emergency, contact your monitoring service or emergency services immediately.

Q5: How can I silence a trouble beep on the keypad?
A5: To silence a trouble beep, press the [*] key followed by [2] to view the trouble condition. Address the issue or contact your installer for help. Silencing the beep does not resolve the underlying problem.

Q6: What do different keypad lights and beeps mean?
A6: Different lights and beeps indicate various system states:

• Green light: Ready to arm
• Red light: System armed
• Yellow light: Trouble condition
• Beeps: Can indicate entry/exit delays, trouble conditions, or alarms

Maintenance and Troubleshooting
Q7: How often should I test my system?
A7: Test your system monthly to ensure all components are working correctly. Follow the manufacturer’s guidelines or contact your installer for assistance.
Q8: What should I do if my keypad displays a trouble condition?
A8: Press [*][2] to view the trouble condition. Refer to your user manual for specific trouble codes and follow the recommended actions. Contact your installer if you need help resolving the issue.
Q9: How do I change the batteries in my wireless sensors?
A9: To change the batteries, follow these steps:

1. Disarm your system and notify your monitoring service (if applicable).
2. Open the sensor casing.
3. Replace the old battery with a new one of the same type.
4. Close the sensor casing and test the sensor to ensure it’s working properly.

Features and Customization
Q10: Can I control my DSC Neo system remotely?
A10: Yes, you can control your DSC Neo system remotely using the mobile app. The app allows you to arm/disarm the system, view system status, and receive notifications.
Q11: How can I add or remove users from the system?
A11: To add or remove users, follow these steps:

1. Enter your master code followed by [*][5].
2. Select the user slot you want to add or remove.
3. Enter a new code to add a user or press [*] to remove an existing code.
4. Exit programming mode by pressing [#].

Q12: What automation features are available with the DSC Neo?
A12: The DSC Neo supports various automation features, including lighting control, thermostat adjustments, and integration with smart home devices. Consult your installer to configure these features according to your preferences.

Contact and Support
Q13: Who should I contact for technical support or system upgrades?
A13: For technical support, system upgrades, or maintenance, contact SecurityBud. They can offer professional assistance and advice.