General Questions

Q1: What is the Resideo Vista 20P security system?
A1: The Resideo Vista 20P is a versatile and robust security system designed for residential and commercial use. It supports both hardwired and wireless security devices, offering comprehensive protection against intrusions, fire, and other hazards.

Q2: How do I arm and disarm my Vista 20P system?
A2: To arm your system, enter your 4-digit security code followed by the arming mode (Away/Stay/Instant/Maximum). To disarm, enter your security code followed by [1]. You can also use a keyfob or the Alarm.com app for arming and disarming.

Q3: What should I do if I forget my security code?
A3: If you forget your security code, contact your security provider or installer for assistance. They can help you reset or reprogram your code.

System Notifications and Alerts

Q4: What do I do if my system goes into alarm?
A4: If your system goes into alarm, disarm it using your security code. Check the keypad for any specific zone information or messages. If it’s a false alarm, disarm and clear the alarm. If it’s a real emergency, contact your monitoring service or emergency services immediately.

Q5: How can I silence a trouble beep on the keypad?
A5: To silence a trouble beep, press any key on the keypad. Check the trouble condition by pressing [*] followed by [2]. Address the issue or contact your installer for help. Silencing the beep does not resolve the underlying problem.

Q6: What do different keypad lights and beeps mean?
A6: Different lights and beeps indicate various system states:

• Green light: Ready to arm
• Red light: System armed
• Yellow light: Trouble condition
• Beeps: Can indicate entry/exit delays, trouble conditions, or alarms

Maintenance and Troubleshooting

Q7: How often should I test my system?
A7: Test your system monthly to ensure all components are working correctly. Follow the manufacturer’s guidelines or contact your installer for assistance.

Q8: What should I do if my keypad displays a trouble condition?
A8: Press [*][2] to view the trouble condition. Refer to your user manual for specific trouble codes and follow the recommended actions. Contact your installer if you need help resolving the issue.

Q9: How do I change the batteries in my wireless sensors?
A9: To change the batteries, follow these steps:

1. Disarm your system and notify your monitoring service (if applicable).
2. Open the sensor casing.
3. Replace the old battery with a new one of the same type.
4. Close the sensor casing and test the sensor to ensure it’s working properly.

Features and Customization

Q10: Can I control my Vista 20P system remotely?
A10: Yes, you can control your Vista 20P system remotely using the Alarm.com app. The app allows you to arm/disarm the system, view system status, and receive notifications.

Q11: How can I add or remove users from the system?
A11: To add or remove users, follow these steps:

1. Enter your master code followed by [8].
2. Enter the user number (02-49) you want to add or delete.
3. To add a user, enter a new 4-digit code. To delete a user, press [*].
4. Exit programming mode by pressing [*][99].

Q12: What automation features are available with the Vista 20P?
A12: The Vista 20P supports various automation features, including lighting control, thermostat adjustments, and integration with smart home devices via the Alarm.com app. Consult your installer to configure these features according to your preferences.

Contact and Support

Q13: Who should I contact for technical support or system upgrades?
A13: For technical support, system upgrades, or maintenance, contact SecurityBud. We can offer professional assistance and advice.